1. Payment – credit card – pre-payment – cancellation

Online payment for services, particularly for the reservation of rooms, is carried out securely from your credit card or bank account, via a third party payment processor.

Every payment represents the definitive settlement of the amount due for the reservation of the corresponding service, and no reimbursement of said sum will be possible.

Before proceeding with the reservation of the service, please consult the reservation details in order to read and note the price and payment conditions.

In the event of the fraudulent or erroneous use of your credit card by a third party, the majority of banks and credit card issuers cover the risk and assume the resulting expenses of the fraud or erroneous use, minus, where applicable, any deductible. We invite you to contact your bank to ascertain the terms and conditions of these payments.

When reserving a service provision, you recognise that you have read, understood and accepted any cancellation conditions.

You are therefore invited to read and understand the reservation details for the service of your choice before making your reservation.

You will be considered responsible for any payment delay, erroneous or invalid entries for banking or credit card details, or insufficient funds, and you may not claim any reimbursement for prepayments, barring any indication to the contrary in the prepayment and cancellation conditions.

If you would like to view, modify or cancel your reservation, please refer to the general and special conditions of your reservation. Please note that any cancellation may incur costs and that prepaid amounts might not be reimbursed. We recommend that you carefully read the cancellation and prepayment conditions prior to making your reservation or payment in the scheduled time period.

Payment methods and late payment penalties

The price of services as well as methods of payment are specified in the Special Conditions of Contract or in the online order. These prices are firm and definitive on the day that the Contract or order is signed.

Payment is made by bank card or transfer, following the instructions on the invoice issued by the Service provider.

Any order for an amount below €1,000 including tax must be paid in cash on the date of reservation. An advance payment of 50% is due for any reservation of an amount exceeding €1,000 including tax, and the balance must be paid in full within 15 days at the latest after provision of the Service.

Without prejudice to the Service Provider’s right to termination, due, unpaid invoices will earn interest at a rate of three times the legal interest rate and give rise to an additional fixed, non-discharging penalty of €40, pursuant to Act no. 2012-387 of 22 March 2012 and Decree no. 2012-1115 of 2 October 2012.

In the event of non-compliance with the General Conditions or repeated delay in the payment of the sums due, the Service Provider reserves the right to suspend all discounts, promotions or offers initially granted to the Beneficiary, without prior notice.

If a Client disputes part or all of an invoice they must notify the Service Provider within five days of the invoice issue date in order for the complaint to be considered. After this period, it will be assumed that the Client has accepted the invoices. In the event of a dispute, the customer commits to paying the non-contested amount of the invoice without delay.

The Service Provider reduces the impact of its activities on the environment and encourages its customers to adopt the same policy. This is why the Service Provider will send all invoices electronically (in line with regulations) and the Beneficiary will make automated payments by standing order, transfer or credit card. All the sums payable by the Beneficiary in respect of the Contract may, if they have not been entirely settled by the Beneficiary after their departure from the Centre defined in the Special Conditions, be demanded or recovered by the other Wellio sites in which the Beneficiary may conclude a contract.

The Beneficiary will pay a commission in the event of a returned cheque or any other refused payment due to lack of funds.